Commander (PMS)

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  1. Improve house account loading speed

    House Accounts which are regularly used tend load/open slowly due to high volumes of transactions.

    Can we move historical data (90days and older) to a separate account or only load the most recent data when opening the account (last 60 days)

    This will assist efficiency and speed when charging to house accounts.

    61 votes
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    new idea  ·  4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Signing Registration forms Digitally

    Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.

    47 votes
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    new idea  ·  4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. 52 votes
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    new idea  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Filter "By Travel Agency" in Managers Report

    Add Filter to the Manager Report that would enable us to sort the revenue as per Travel Agency.
    For Example, if selecting Monthly Revenue there would be a drop box that shows all individual OTAs total revenue (for the selected month).

    32 votes
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    new idea  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  5. Occupancy Report Category Name to be Frozen

    When viewing over 2 weeks of occupancy and you scroll right, the name of the categories disappear. Keep it frozen so you never loose sight of what category you are looking at.

    22 votes
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    new idea  ·  1 comment  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Display rates per night on confirmation

    From a revenue perspective rates per night should be mentioned on the confirmation email not just the total amount of the stay (if guests shorten their stay)

    15 votes
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    new idea  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Fill in an transaction date for card payment by terminal or external payments

    There is no space to register the date of an card payment by terminal or an external payment, like a wire transfer. This is needed to keep the accounting reports correct, when a wire transfer is registed not on the same day.

    16 votes
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    new idea  ·  1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Blacklist a guest profile from an automatic booking

    When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.

    15 votes
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    new idea  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  9. Put breakfast added manually to the bill as product on report

    The idea is to make the product breakfast appear on the reports even if it was added manually to the bill.

    17 votes
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    new idea  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  10. Rate Mixing - Cancellation policy mixing

    The system should be able to propose the cheapest rate possible to our guests (like booking.com does). Mixing the rates to offer the best deal is a guarantee to compete better against booking.com. Not mixing the rates allows booking.com to steal bookings from us. Exemple: you activate a Last Minute deal on the next 48h. A guest want to arrive today and stay for 3 days. On booking.com, he will see a rate mixed from the last minute rate (for the 2 first nights) and from another rate for the 3d night. On our booking engine, you will see either…

    16 votes
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    new idea  ·  0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Dispay space number in departure of Reservation Overview

    Display room/bed number on the checkout cards even after space has actually been checked out.

    18 votes
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    new idea  ·  2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Do not display future reservations in billing screen

    Do not display future reservations in billing screen as receptionist sometimes charge future stays

    15 votes
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    new idea  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add extra line at the top in timeline to implement large events in City or warnings or international holidays.

    We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .

    10 votes
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    new idea  ·  0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  14. Guest profile notes

    When we merge guest profile, we can lose some informations in the guest profile notes box. This is really problematic and should not happen...

    10 votes
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    new idea  ·  1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  15. Check for existing customer profile

    When entering companions, new and existing customers should be able to be entered in the same field. The first field should search for existing profile and offer the option "News costumer" (as it works well in the main search field).

    8 votes
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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  16. List of Rebated invoices

    It's necessary to have a list of Rebated Invoices.

    Thanks.

    9 votes
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    new idea  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add notes to calendar in Rate Management

    It could be awesome to be able to add different colours or notes to some dates in the Rate Management calendar so we can mark some special dates as holly weeks, special events, etc to pay attention to the rates on those days

    8 votes
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    new idea  ·  0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change of the visibility of the notes / products section

    The housekeeping staff would prefer to only work with the housekeeping app as not all of them have the skills to work on the computer.
    The notes of each reservation are visible when clicking on each room, but the products ordered by the guest such as (champagne, pet…) and the general customer notes are not (f.e. allergic pillow, fan when hot outside…).
    We would therefore request that the guest profile notes are being shown as notes in each reservation too.

    8 votes
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    new idea  ·  1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  19. Differentiate hotel collect and ota collect bookings

    It would be very helpful for the front desk to obviously see in the Travel Agency Contracts section whether a booking from Expedia/Booking.com/Agoda/etc is with hotel or ota collect payment method

    9 votes
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    new idea  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  20. Rebate invoice should automatically create charges and payments in negative and close invoice

    When we do a Rebate, the credit note should automatically create the same charge in negative and the payments and already close the bill.

    And we should know if an invoice was rebated and which is the credit note related.

    Very important :)

    Thanks.

    7 votes
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    new idea  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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