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  1. Option to edit or disable mandatory OCI/GDPR mail

    We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."

    This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail…

    13 votes
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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Let the booker fill in the data of all companions

    For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.

    28 votes
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    new idea  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. 18 votes
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    new idea  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Include requests in Customer Profiles

    As guests complete their personal details during online check-in, this is a great time to ask if they might have any special requests or preferences. With an additional field, guests could then add any important information, which would then be automatically added to their guest profile so that property staff can prepare accordingly before they arrive.

    30 votes
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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  5. Multiple room booking, implement different names informed by booking.com

    NR Bookings made via booking.com with different guestnames are not taken over in Mews. If you do yourself, and delete bookers name, payment information dissapears. How to implement other name in single room without changing payment info?

    7 votes
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    new idea  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add neutral gender in online check-in

    Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!

    6 votes
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    new idea  ·  1 comment  ·  Online check-in  ·  Flag idea as inappropriate…  ·  Admin →
  7. Automatic replies for direct guest messaging

    We would like to reply with automatic messages to direct guest messages, to make sure our guests are not waiting for an answer too long. This would come in handy during the weekends, when no one is in the office.

    Another option would be to have the option to shut down the chat function completely or to be notified by an email.

    1 vote
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    0 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  8. ETA in Navigator

    Estimated time arrival will be nice for guest and property too because they could now when they will be more bussy. Guests could easily choose ETA in online check-in process (or booking process too). The property will have information when a guest arrives in the hotel. This could be integrated within Commander as well - like a statistic, list of guest sorted by time etc.

    1 vote
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    0 comments  ·  Online check-in  ·  Flag idea as inappropriate…  ·  Admin →
  9. Toggle specific Mobile Notificaitons from Commander App

    Currently if you have the mobile commander app installed and you are set to receive customer messages in Mews then you receive all messages as a notification on your phone from the mobile app. There isn't currently a way to toggle these notifications without just disabling the app from sending notifications entirely.

    1 vote
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    0 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  10. 10 votes
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    new idea  ·  0 comments  ·  Online check-in  ·  Flag idea as inappropriate…  ·  Admin →
  11. Space number and hotel address in Navigator

    I’m traveling & staying only in Mews properties. My memory is not that great and would be amazing to see the hotel address and quick link to maps as well as after check-in show my space number. Would appreciate it as Mews hotels’ guest!

    2 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. User friendly datepickers / mask fields

    Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.

    35 votes
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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    new idea  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Sign registration cards in Navigator

    Guests often use Navigator to provide properties with all necessary personal details before they even arrive for their reservations. This could be extended even further with the opportunity for guests to sign their registration cards there within the platform, allowing digital records of all guest information and saving paper along the way!

    28 votes
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    in progress  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. 6 votes
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    idea to upvote  ·  0 comments  ·  Online check-in  ·  Flag idea as inappropriate…  ·  Admin →
  16. Child & companion data in OCI

    Many guests travel with children or companions who may not have their own email addresses. In these cases, online check-in is not really possible as an email address is required to complete the process before arrival. To solve this issue, Navigator could include an option for supplying child or companion data submitted on behalf of another.

    33 votes
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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Customizable Online Check-in requirements

    As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.

    30 votes
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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. 4 votes
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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. 14 votes
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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  20. Automated OCI email to guests without payment details

    An automated e-mail could be sent directly to the customers containing a link to Mews Navigator, where the customer can complete their user profile with payment details.

    12 votes
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    released  ·  0 comments  ·  Online check-in  ·  Flag idea as inappropriate…  ·  Admin →
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