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← Customer Feedback for Mews Systems

Operator (Kiosk)

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Operator (Kiosk)

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  • Operations 22 ideas

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  1. Facilitating check in

    The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
    -credit card scanning
    -French identity card scanning
    -electronic signature

    6 votes
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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  2. Collect the phone number

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  3. Operator Payment Terminal Integration

    Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
    With a payment terminal integration 100% of our guest can make use of the self check-in

    15 votes
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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    idea to upvote  ·  Mews Product Team responded

    Moving the idea to `idea to upvote`. Team is looking for bigger feedback from all of you!

  4. Arrival list - Operator

    In the checking process enter both guest name and confirmation number is not handy:
    What about a list of awaiting arrival like in commander ?

    6 votes
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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    in progress  ·  Mews Product Team responded

    We have started working on the Arrival list. The hotel staff will be able to select arriving guest from the list and proceed with a normal flow after the guest has been selected.

    We aim to start pilot in the middle of November 2019.

    You can reply on this email to get more information.

  5. External document scanner

    To fasten the process of scanning data from guests documents, it would be great to have a professional device connected to the tablet, so the scanning is fast and reliable.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  6. Show the amount of the open balance in Operator

    Our front desk uses Operator when it's busy. It would be great if we don't need to double-check the open balance on the computer

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  7. Allowing a screensaver mode with different pictures

    If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.

    2 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  8. Summery of the reservation

    To follow LQA standards, it is required to show the summery of reservation with following information:


    • arrival and departure dates

    • amount of nights

    • rates

    • category of the room

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  9. More flexible with the Check- in Bill

    The guests there bill has to stand on fully- paid before they can check in threw kiosk. Give the hotel the oppurtunity to choose if this is necessary. (excluding city tax, for example)

    5 votes
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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  10. Change background of the welcome screen

    Have the possibility to change the standard grey background of the Operator by a custom image (via Operator settings in Commander).

    2 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  11. Find reservations by LoyaltyCode

    The hotel has integration with a loyalty program. It would be useful, if the reservation could be found by the loyalty number.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  12. Create Bookings on Operator (Walk-ins)

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    new idea  ·  Mews Product Team responded

    New idea of the suggestion.

  13. Required field for making a reservation.

    Required field for making a reservation. The tab company or Agency should be required to be sure that your reports are correct.

    1 vote
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  14. Develop Mews Operator with Apple Device

    4 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    new idea  ·  Mews Product Team responded

    Marked as a new idea.

  15. Customize the welcome message

    As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.

    4 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    idea to upvote  ·  Mews Product Team responded

    Marked as `idea to upvote`. Looking for the feedback from all of you!

  16. Prevent that specific guests with unbalanced bills are not able to check in at Operator kiosks

    For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.

    2 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  17. Custom agreement with property rules

    Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.

    We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.

    We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  18. I think we need to have an 3rd option for ***/gender. In honour of pride month and so our trans and non-binary guests feel welcomed.

    In profiles. I don't know if this is where I should send it.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  19. Security for key creation

    At the moment guests have the possibility to create a new key via the Operator. However, it would be welcomed to add extra security to this process and ask the guest e.g. to confirm his/her identity via passport/ID scanner or to confirm one of the filled out profile details just like it would happen at a manned reception desk prior to creating a new/additional key.

    1 vote
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  20. Add a field "Document Issued By" in Operator

    As the italian police requires the "Document issued by" <Country> it would be great to add this field, as mandatory, in the Operator (Kiosk)

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    idea to upvote  ·  Mews Product Team responded

    Team will be working on this, we will certainly let you know!

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