Operator (Kiosk)

  1. Operator Payment Terminal Integration

    Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
    With a payment terminal integration 100% of our guest can make use of the self check-in

    12 votes
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  2. Arrival list - Operator

    In the checking process enter both guest name and confirmation number is not handy:
    What about a list of awaiting arrival like in commander ?

    3 votes
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  3. 3 votes
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  4. Customize the welcome message

    As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.

    3 votes
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  5. 2 votes
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  6. add the google address finder

    the check-in would be easier and faster

    2 votes
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  7. Show the amount of the open balance in Operator

    Our front desk uses Operator when it's busy. It would be great if we don't need to double-check the open balance on the computer

    1 vote
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  8. More flexible with the Check- in Bill

    The guests there bill has to stand on fully- paid before they can check in threw kiosk. Give the hotel the oppurtunity to choose if this is necessary. (excluding city tax, for example)

    2 votes
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  9. Prevent that specific guests with unbalanced bills are not able to check in at Operator kiosks

    For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.

    1 vote
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  10. Custom agreement with property rules

    Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.

    We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.

    We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.

    1 vote
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  11. 3 votes
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  12. Add a field "Document Issued By" in Operator

    As the italian police requires the "Document issued by" <Country> it would be great to add this field, as mandatory, in the Operator (Kiosk)

    2 votes
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  13. To limit the number of keys a client can cut at the auto check-in station.

    If the reservation is for 10 people, once they enter the passport information af all the adults, they can create 10 keys for the apartment. We would like you to introduce an option in Mews where the hotel manager could limit the number of keys that the client can cut at the kiosk.

    2 votes
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  14. operator without lock screen

    usage of kiosk without “lock screen”, to allow to show other things on the tablet as well (i.e. usage of ****** check-in robot)

    3 votes
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  15. 2 votes
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  16. 2 votes
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  17. Creating Invoices for external clients

    As promised here is the video with the 2 issues that our reception team will be delighted with if they are improved :)

    The first one: when creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this…

    1 vote
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  18. 8 votes
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  19. 5 votes
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  20. Upsell early arrival or late departure in Operator

    Mews Operator kiosks are a great way to provide your guests with a self-service check-in. However, as some guests may arrive early, Operator kiosks would be a great place to upsell early arrival or late departure options for an additional fee.

    15 votes
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Operator (Kiosk)

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